Your
Financial Protection

We want you to feel confident that when you book with us, you will be in safe hands. We are proud to be a member of all the key trade associations and regulatory bodies within the travel industry, guaranteeing you a high standard of service and financial protection, in the unlikely event that things do not go according to plan.

We are proud to be members of AITO – The Specialist Travel Association, an umbrella organisation that represents 122 of Britain’s best independent tour operators, founded over 40 years ago. All the operators are specialists in both destinations and types of tours about which they are particularly passionate, and offer an incredible level of choice, quality and service. CICERONI Travel abides by the Association’s Code of Conduct and adheres to the AITO Quality Charter which can be viewed here. Visit the website to find out more about the Association or call 020 8744 9280.

All the flights and flight inclusive holidays on this website are financially protected either by ABTOT or the ATOL scheme. When you pay for something protected by the ATOL scheme you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Our ATOL number is 9295.

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under its ATOL Franchise and The Package Travel and Linked Travel Arrangements Regulations 2018 for CICERONI Travel, ABTOT number 5305 , ATOL number 9295, and in the event of their insolvency, protection is provided for the following:

non-flight packages;
flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK; and
flight inclusive packages, flight only and linked travel arrangements (LTAs) sold as a principal under the ABTOT ATOL Franchise.

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made by customers outside the UK are only protected by ABTOT when purchased directly with CICERONI Travel.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call ABTOT’s 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made

You can access information about ABTOT here https://www.abtot.com/